Any article that myself and the brilliant Bob Furniss are both in is very good in my book!
Click through to read this great writeup of our respective ICMI Connections sessions.
Here’s my section…
Continue reading →Technology
My ICMI Connections Speaker Slot: Fantastic Bots & How to Build Them
In late October I had the privilege to present at ICMI Connections 2019 in Chicago. My session was called Fantastic Bots and How to Build Them – an hour-long trip through chatbot goals, planning and implementation.
Continue reading →The Art & Science of Customer Experience
I jumped at the chance to collaborate with my friend Nate Brown, co-founder of the awesome CX Accelerator community, on a blog post idea that we’d chatted about at the recent ICMI Expo.
Here we get down to the nitty-gritty of whether CX is an artistic or a scientific discipline, and how the two interact.
Continue reading →